The Tap’N’Care app
Care you can stay connected to.
Tap’N’Care uses technology to help make home care and staffing more visible, coordinated and accountable. Our people provide the care. The app helps everyone see that it happened.
How a visit is recorded
Step 1: Care scheduled
Care or a shift is requested, in advance or at short notice.
Step 2: Caregiver assigned
A screened, approved professional is assigned to the visit or shift.
Step 3: Check-in verified
The caregiver checks in at the assigned location with electronic visit verification.
Step 4: Visit recorded
Check-in and check-out times are recorded, with digital timesheets for shifts.
Step 5: Greater visibility
Families and Tap’N’Care can see that care happened, and when.
What the app does for each of us.
For families
- Request care in advance or at short notice.
- See profile information about your assigned caregiver before they arrive.
- See caregiver check-in and check-out information for each visit.
For caregivers
- See available shifts, broadcast to qualified, approved workers.
- View your assignments and the assigned client or service location.
- Check in and out with electronic visit verification.
- Record time on digital timesheets.
For healthcare organizations
- Post shifts and have them broadcast to qualified, approved workers.
- Review information about the professional who is coming.
- Electronic check-in and check-out, so start and end times can be verified.
- Digital timesheets for a clear record of hours.
Privacy built into the process.
Some app features need your permission to work. Here’s what they use, and why.
- Selfie or photo
- Requested by some features for identity verification or visit-related steps.
- GPS location
- Supports check-in, check-out and electronic visit verification at the assigned service location.
- Background location
- Used where the visit and verification features need it. It isn’t used to track caregivers for unrelated purposes.
Read our privacy policy or learn how to request account and data deletion.
Common questions.
Who uses the Tap’N’Care app?
Families and clients who receive home care, the caregivers and healthcare workers who provide it, and healthcare organizations that request staff. What you see depends on your role.
What can families see in the app?
Families can request care, see profile information about their assigned caregiver before arrival, and see caregiver check-in and check-out information for visits.
Why does the app use my location?
Caregivers work at an assigned client or service location. The app uses GPS location, including background location where needed, to support check-in and check-out and electronic visit verification at that location. It isn’t used to track caregivers for unrelated purposes.
Why does the app ask for a selfie?
Some features ask for a selfie or photo as part of identity verification or visit-related steps, to help confirm the right person is using the account or carrying out the visit.
How do I delete my account?
Email support@tapncare.com with the subject line “Data Deletion Request”. Our data deletion page explains what to include and what happens next.
Ready to get started?
Download the app, or talk to us first about home care or staffing.
Prefer to talk? Call 647-277-6232 or WhatsApp 416-805-1966.