What electronic visit verification (EVV) means for families

Electronic visit verification, or EVV, is a simple idea: the caregiver checks in electronically when a home-care visit starts and checks out when it ends. The result is a record of each visit that doesn’t depend on memory or paper timesheets.

Why it matters to families

• Peace of mind that a visit happened, especially when you can’t be there.
• A clear record of when care started and finished.
• Fewer disagreements about hours, because the times are recorded at the visit.
• A late or missed visit is easier to spot and follow up.

What EVV doesn’t do

EVV records that a visit took place and when. It isn’t a camera and it doesn’t replace a conversation. You still want a provider who checks in with you, listens to feedback and adjusts the care plan as needs change.

Questions to ask

• Do you use electronic visit verification for every home-care visit?
• Who reviews the visit records, and what happens if a visit is missed?
• Who do we call if we have a question about a visit?