Home Care
Learn about our home care services and how we support families.
Learn about our home care services and how we support families.
Questions about finding, booking, and managing caregivers.
Coverage, claims, and insurance-supported care questions.
Information for caregivers about jobs, training, and support.
Using the app, features, troubleshooting, and account access.

Invoices, payments, receipts, and billing questions.

Account settings, data privacy, and security information.
Getting started is easy. You can request care, staffing, or insurance support online, call our team, or send us an inquiry. We’ll guide you through the next steps and match you with the right support.
We provide personal care, companionship, respite care, nursing support, hospital discharge support, overnight care, and facility staffing.
Yes, all caregivers are verified, trained, and background checked before joining our team.
Coverage depends on your insurance plan and selected services. Our team can help you understand your options.
Download the app, create an account, and manage your services, schedules, and support directly from your dashboard.
You can update your information anytime through your account settings or by contacting our support team.
Tap’N’Care supports clients across Ontario, with priority coordination in the GTA, Halton, Peel, Milton, Mississauga, Oakville, Burlington, and surrounding communities.
Direct billing may be available for eligible GreenShield clients. Coverage depends on the individual plan.
Yes. Facilities can submit urgent staffing requests. Fulfillment depends on role, location, timing, and staff availability.
You can request care by filling out our online form, calling our support team, or using the Tap’N’Care app. Our team will assess your requirements and connect you with the most suitable care options.
You may need to provide the patient’s basic details, medical condition, preferred care services, location, schedule preferences, and emergency contact information.
Depending on availability and service type, support can often begin within 24–48 hours. Emergency or urgent requests may be accommodated sooner.
Yes, our care coordinators are available to discuss your needs, explain available services, and guide you through the process before you proceed.
We offer personal care, companionship, respite care, nursing support, hospital discharge support, overnight care, and facility staffing.
Yes, all caregivers, nurses, and healthcare professionals are verified, trained, and qualified according to healthcare industry standards.
Absolutely. Care plans can be personalized based on medical conditions, schedules, and specific family requirements.
Yes, we offer both temporary care solutions and long-term ongoing support depending on your needs.
You can apply directly through our Careers page or submit your profile via the Tap’N’Care app or recruitment portal.
Requirements vary by role, but healthcare certifications, relevant experience, and valid licenses may be needed for clinical positions.
The hiring process typically takes a few days to a couple of weeks, depending on background verification and role requirements.
Yes, onboarding guidance and role-specific training are provided to ensure staff meet service quality standards.
Yes, selected healthcare services may be covered through partnered insurance providers, depending on your policy.
You can share your insurance details with our support team, and we will help verify eligibility and coverage.
Coverage depends on your insurance provider and policy terms. Some services may require partial or self-payment.
We accept online payments, debit/credit cards, bank transfers, and selected digital payment methods.
Yes, invoices and receipts are shared digitally through email or the app after successful payments.
Yes, cancellation and refund eligibility depend on the type of service booked and the notice period provided.
Yes, payment history and billing details can be accessed through your account dashboard or mobile app.
You can register using your mobile number or email address and complete the verification process to activate your account.
Use the “Forgot Password” option on the login page and follow the instructions sent to your registered email or phone number.
Yes, we use secure systems and data protection measures to keep your information safe and confidential.
Yes, the app allows you to manage bookings, appointments, caregiver communication, and payment tracking conveniently.

Speak with our support team right away.

Send us a message and we’ll get back to you soon.

Our team will respond during business hours.

Manage care, track visits, and get support on the go.

Our support team is ready to help you with any questions or concerns.